View Larger ImageHow Rosetta Stone revamped support to mean success 
By Rosetta Stone
The ultimate mission of the Rosetta Stone Customer Success team is simple: To provide an easy and fun way to socially engage our learners; encouraging happy usage in their language program. We recognize that the mission is met by meeting learners on their turf and by providing fast, simple and proactive support solutions. We knew that our existing self-service support portal was not meeting those needs. We revamped and created "Success Central" - a user-friendly and effective online support experience. With a support center that engages our customers in a social atmosphere we are strengthening the relationship with our learning community. Success Central is poised to help us further cultivate 1:1 relationships with our learners in a scalable way, promote our awesome product and the people delivering it. Success supports across all channels, giving our language learners the ability to meet with us where they want; making it easier for learners to engage and help themselves.
Since the launch of the newly enhanced support center, visits to the portal have increased by more than 50%; with higher percentages of learners helping themselves in the portal rather than using it solely as a contact reference. Successful searches of articles have more than doubled allowing our customers to self-serve when they want; and FAST.
As we roll out new support languages, we are careful to ensure cultural distinction. We recognize that one method for helping a customer in English will not be expressed the same way in Korean. Moreover measures of success are different. Our content is created and managed solely by native speakers to allow for global standards and a stellar customer experience. Now live in two languages, serving the world, and seven languages in the pipeline, Success Central will continue to evolve and grow helping learners around the world to be successful in their language learning.
July 2011-present
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Reviewed November 4, 2011 by George
I tried and its working for me... Learner espanol
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Reviewed November 4, 2011 by Viviana
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A revolutionary product! And so much fun!
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Reviewed November 2, 2011 by Camille
Rosetta Stone's "Success Central" makes the language-learning experience less intimidating and much more doable and fun. I think customers appreciate it when they have real people "cheering" them on and wanting them to succeed.
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Reviewed November 2, 2011 by April Nielsen
Rosetta Stone is a fun and easy way to learn another language. It is also a great company to work for. Love it.
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Rosetta Stone is a revolution in the language learning world, it's just perfect and so much fun. The Studios Sessions are fantastic and the fast progress is ever so motivating!!
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Reviewed November 1, 2011 by Serap
Great program! Great people! I am enjoying learning languages that are hard to find anyplace else but Rosettastone, and practice with real native speakers.
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This is a great product. I am surprised by the power of intuitive learning. RS is firing on all pistons: graphics, verbal, hands on.
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Makes learning a language possible for me!
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Wonderful! I have not been successful learning another language until I used Rosetta Stone. I love it!
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The best looking support site I've seen! Congratuations.
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Rosetta Stone is the best!..Learning a new language was never been easy but with the help of Rosetta Stone you will learn it so quickly.
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Rosetta Stone customer service is the best!
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The support from Rosetta Stone is always amazing!!!
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