Kirkland's Finders Keepers Campaign 
By redpepper
In April 2009, redpepper launched an online community, www.MyKirklands.com, to engage customers of Kirkland's, a leading home d'cor retailer. While the launch was a success, our challenge was to spark two-way conversations and keep community members active on the site. Our solution was to create short-term promotions that intersect with the interests of members in familiar, yet slightly unexpected, ways.
Our 10-day Finders Keepers game was similar to the familiar "I Spy" game with just a little twist. During each day of Finders Keepers, a new item appeared in a room full of Kirkland's merchandise. After viewing the room and a short video, MyKirklands.com members could guess which item in the room was new. Correct guesses were entered into a daily drawing to win the featured item of the day and a sweepstakes to win all of the Kirkland's merchandise displayed in the room. Entrants who shared on Facebook received an additional entry, as well as a mystery coupon that was different each day. Those who entered an incorrect guess could share on Facebook to receive a mystery coupon and a chance to submit another guess to be entered into the daily drawing and grand prize sweepstakes.
In just 10 days, the Finders Keepers promotion attracted 54,287 new MyKirklands.com members and resulted in 11,580 net new emails and 134,109 Facebook shares.
The Finders Keepers promotion increased the number of members registering on MyKirklands.com by four times over the normal rate of member registrations.
The Finders Keepers promotion was successful in meeting all of our objectives and the ROI on the coupons exceeded expectations. The daily mystery coupons drove overall game participation and encouraged repeat players.. The coupon incentive induced entrants to share on Facebook and invite their friends to join MyKirklands.com and play the Finders Keepers game. The redemption rate for the promotional coupons was 3.41% vs. the typical coupon redemption average of 1% to 2%.
This 10-day promotion was so successful that there are already plans to bring the Finders Keepers sweepstakes back to MyKirklands.com every year.
September 21 - September 30, 2010
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Great ideas to get customers invested!!
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