View Larger ImagePsion's Ingenuity Working Community 
By Telligent
Ingenuity Working is an open online community, the ecosystem where Psion and its customers, resellers and developer partners meet, collaborate and work together to create the most customer-specific solutions in the industry. It extends the level of research and development resource Psion can harness to create customized offerings to its customers. By better understanding customer needs through the community, combined with the modular product platform, Psion provides existing and new customers with highly customized products, services and programs. This engagement results in cost reduction opportunities for customers, and growth opportunities for Psion and its partners.
Psion has improved the cost of sales while decreasing operating loss in an open and collaborative online social community. It has also realized a decrease in demand for help from Psion's support team. There is no other competitor in its industry doing what Psion is doing. The Ingenuity Working community has enabled Psion to speed past its competitors by removing barriers between employees, customers and partners, tapping into social market research, putting product R&D into the hands of customers and partners, and identifying a means to isolate product issues before they become serious problems. With over 12,000 registered users in the community, the site receives over 60,000 visitors per month. Adoption has been so successful that it has more visitors in its community than its corporate website (psion.com). In addition, community is twice as sticky in terms of site visit duration as compared to the corporate website.
March 2010 - present
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Report Inappropriate Review great example of a "true" community...
Reviewed September 8, 2011 by Burt B
great example of a "true" community for customers, partners and employees
Report Inappropriate Review Great place to have interaction...
Reviewed August 22, 2011 by Jan S
Great place to have interaction between Partners, Customers, "just interested visitors" and Psion emplyees!
Report Inappropriate Review Ingenuity Working (IW) has brought...
Reviewed August 18, 2011 by Luke W.
Ingenuity Working (IW) has brought me closer to Psion. It empowers us to collaborate, share and connect to fellow workers, partners and customers.
Report Inappropriate Review Great site and excellent demonstration...
Reviewed August 14, 2011 by Natalie
Great site and excellent demonstration of the power of community
Report Inappropriate Review Fabulous execution of a well designed...
Reviewed August 12, 2011 by Jen
Fabulous execution of a well designed community strategy. Well done!
Report Inappropriate Review Great community! Fresh content...
Reviewed August 11, 2011 by Ryan
Great community! Fresh content and easy to navigate
Report Inappropriate Review What an amazing community! Well...
Reviewed August 10, 2011 by Jon
What an amazing community! Well done!
Report Inappropriate Review ROI in Enterprise Social Media?...
Reviewed August 10, 2011 by James Crisp
ROI in Enterprise Social Media? Question Answered
Report Inappropriate Review If there were ever any doubts about...
Reviewed August 10, 2011 by David Hedges
If there were ever any doubts about the relevancy of a community to an orgainsation the Psion site dispells those doubts comprehensively.
Report Inappropriate Review User-friendly & secure place to...
Reviewed August 8, 2011 by Whitney
User-friendly & secure place to pass around ideas and work together
Report Inappropriate Review Great example of combining R&D...
Reviewed August 8, 2011 by CommunityManager
Great example of combining R&D and social to create relevance.
Report Inappropriate Review One word: addictive. The rich industry...
Reviewed August 7, 2011 by Anna
One word: addictive. The rich industry knowledge exchange is invaluable with the multimedia content and lively question and answer threads. The Off Topic Chat keeps me coming back for more with discussions ranging from Formula One racing to Pink Floyd. A
Report Inappropriate Review This community is not just social...
Reviewed August 7, 2011 by Cecilia
This community is not just social for social's sake. You can really see how it adds value to Psion's business, their partners, and customers.
Report Inappropriate Review Vision, functionality, information...
Reviewed August 5, 2011 by John
Vision, functionality, information right at your finger tips Psion has the right balance for maximum impact!
Report Inappropriate Review Psion has weaved community into...
Reviewed August 5, 2011 by Wendy
Psion has weaved community into their overall corporate vision. These guys get community!
Report Inappropriate Review Psion's community has more visitors...
Reviewed August 5, 2011 by Katie
Psion's community has more visitors than its corporate website--this is a true indication that consumers and partners really do crave interaction more than static content and companies can leverage community to build a better business. Kudos to Psion for
Report Inappropriate Review Great site and an awesome example...
Reviewed August 5, 2011 by Kelly Brashear
Great site and an awesome example of a partner marketplace where they can showcase their offerings while enabling corporate collaboration with customers & partners
Report Inappropriate Review Great interaction between partners...
Reviewed August 5, 2011 by Matt McCord
Great interaction between partners and employees.
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