View Larger ImageJustin.tv adds a couple thousand new members to their product team... their users 
Justin.tv is the largest online community for people to broadcast, watch and interact around live video. With more than 41 million unique visitors per month and 428,000 channels broadcasting live video, Justin.tv is the leading live video site on the Web, enabling users to create real-time connections with others around the world.
With the traffic numbers the site gets daily, the team needed a large scale yet simple to manage solution to reach out to its customers. The constantly evolving product needed a realtime solution to stay ahead of its competitors, but emails and messages boards weren't scaling. In early April 2009, Justin.tv found UserVoice to help the harness the power of its throngs of users. A few days later launched a new innovative way to gather the comments of its users: instant crowd sourcing of ideas and an easy way to reach out and connect with their growing social network.
"UserVoice has changed the way we interact with our users at Justin.tv. Not only did it help us discover what requests users want most, it's also allowed us to leverage community power users to help other users solve problems."
- Emmett Shear, Justin.tv CTO
Justin.tv currently uses two different forums to get to tap into the heart of their community. The first forum is simply a bug reporting system to leverage their users into identifying problems and starting a conversation to update users when the bugs have been fixed. This innovative solution allows Emmett and his team to focus on the biggest bugs and develop a better product.
The second forum was dedicated to a conversation between staff and users about new features. Since launching this system, Justin.tv's forum has captured 700+ ideas but more importantly roughly 20% (160) of all the ideas have been sourced into the their development pipeline and are anywhere from under review to completed.
But not all ideas are right for every company, and Justin.tv has also responded directly to all of their users for ideas that are popular, but do not fit their own vision. After their latest redesign, many of their users voiced dissatisfaction with various aspects. They were able to define three main issues with the design they had not thought would be problems. Instead of wasting hours asking users, or potentially months reverting to the old design, they were able to respond to their users focusing on these three issues to accommodate everyone.
Still, embracing is not about being a "yes" man to your customers. It's about being open and honest and working together to build the best solution for them and the company. Justin.tv has also declined 62 ideas that they did not think benefited the product, but not without first discussing its users' concerns.
Thus far, Justin.tv has reached thousands:
In responding to 30% of users' suggestions, Justin.tv has been able to reach out to 79% of those involved in suggesting ideas.
58% of users returned to give more ideas and continue the conversation.
Since launching the new site five months ago, Justin.tv has built a stronger community by listening to its users. For Justin.tv it's not just about the number of ideas they've generated, or even the number they've actually implemented. It's about proactively reaching out and embracing their customers and making them apart of the success of Justin.tv.
April 2009 to present
Add a Review
Overall Rating: |
My Rating:  |
Share this entry:
Reviews
why blame a "bot" for bad reviews?
Reviewed September 27, 2009 by J
why blame a "bot" for bad reviews?
Report Inappropriate Review
hah, JTV took this off of their...
Reviewed September 22, 2009 by The Twelfth
hah, JTV took this off of their site because of all the negative reviews they are getting. And they think it is spam bots that are doing it, but it's real people JTV, you'd be surprised with the number of people that dislike the direction you're going.
Report Inappropriate Review Justin.tv has the worst support...
Reviewed September 19, 2009 by Alkavirus
Justin.tv has the worst support i have ever seen. u encounter a problem? they force u to email them. you talk to them? they ignore u for someone more popular. horrible.. my friends only use it cause its better for capture cards so they can broadcast halo.
Report Inappropriate Review
Justin claims that Justin.TV is...
Reviewed September 18, 2009 by Sammy
Justin claims that Justin.TV is a family site and PG-Rated but it's definitely FAR from it. Go to any female channel in Social and you will find "R" rated chat.
Report Inappropriate Review Live video broadcasting is a great...
Reviewed September 17, 2009 by Michael Hallsworth
Live video broadcasting is a great idea, and some of the channels and lifecasters are really entertaining. But I have to agree with all the other comments. It is vastly filling up with peado's, racists and so on. The only things that protect the viewers a
Report Inappropriate Review The JTV staff is a bunch of immature...
Reviewed September 17, 2009 by /..
The JTV staff is a bunch of immature morons. To promote their new ripoff "pro account" feature they used high school peer pressure advertisement strategies. "All the cool kids are doing it, don't be a noob and go pro" Not to mention the huge ego on Vau
Report Inappropriate Review rule enforcement is inconsistent....
Reviewed September 17, 2009 by user
rule enforcement is inconsistent. flag system is broken.
Report Inappropriate Review healthy part of the internet community
Reviewed September 16, 2009 by wtfine
healthy part of the internet community
Report Inappropriate Review
hi nice to be here if you have...
Reviewed September 16, 2009 by alan
hi nice to be here if you have some thing to broadcasting live video, good
Report Inappropriate Review JTV asks to vote 5 stars, i'll...
Reviewed September 15, 2009 by 5 stars my ass
JTV asks to vote 5 stars, i'll just give what they deserve: 0 stars
Report Inappropriate Review All this propaganda above is a...
Reviewed September 15, 2009 by miel
All this propaganda above is a blatant lie. They never listen to their users.
Report Inappropriate Review Mods think they're god and the...
Reviewed September 15, 2009 by It sux
Mods think they're god and the broadcasters think they're famous. And the new layout sucks big time.
Report Inappropriate Review I Dont Vote Why? Here It is Beacuse...
Reviewed September 15, 2009 by Juan
I Dont Vote Why? Here It is Beacuse Jusrin.tv Bans Channel And i Hate That. SO Justin.tv Dont Ban Channels !!!!!!!!!!!!!!!!!!1
Report Inappropriate Review I Dont Vote Why? Here It is Beacuse...
Reviewed September 15, 2009 by Juan
I Dont Vote Why? Here It is Beacuse Jusrin.tv Bans Channel And i Hate That. SO Justin.tv Dont Ban Channels !!!!!!!!!!!!!!!!!!1
Report Inappropriate Review JTV staff is quick and curtious
Reviewed September 14, 2009 by Rabbit
JTV staff is quick and curtious
Report Inappropriate Review I like justin tv because they are...
Reviewed September 14, 2009 by mimosa
I like justin tv because they are benefit the people user the computer and offer to the vewier free programing . Well done JTV
Report Inappropriate Review
i like justin tv overall,but i...
Reviewed September 14, 2009 by mikey
i like justin tv overall,but i still think it needs to tighten up its rules.some of the M.O.DS are playing god with the vewiers and some of the veiwers are silly. so justin t.v overall well done keep it up and il be watching to see how you improve....well
Report Inappropriate Review JTV is the internet equivalent...
Reviewed September 13, 2009 by 15
JTV is the internet equivalent of negative network decay
Report Inappropriate Review i love jtv, alot but the servers...
Reviewed September 13, 2009 by Lag And Crash = jtv
i love jtv, alot but the servers always crash from the many people watching the sports being broadcasted on jtv :/ sorry but i cant vote you guys up until you fix the runtime
Report Inappropriate Review
While JTV is nice sometimes, when...
Reviewed September 13, 2009 by samsam2009
While JTV is nice sometimes, when i Broadcast, I constantly have to restart and have my viewers refresh. maybe JTV needs to calm itself for a while. Also a few months ago (febuary) anyone who tried to login (while they were in my city) couldnt, it was lik
Report Inappropriate Review a while back JTV released a pro...
Reviewed September 13, 2009 by Kelt
a while back JTV released a pro account "feature" for $10 a month. This doesn't do anything an ad-blocker wouldn't, it is virtually useless. Instead of calling it a premium account call it a donation, JTV and stop ripping people off
Report Inappropriate Review continued---- and just use it as...
Reviewed September 13, 2009 by continued from :(
continued---- and just use it as a tool to make money, it's not for the users anymore.
Report Inappropriate Review It's really unfortunate, if the...
Reviewed September 13, 2009 by :(
It's really unfortunate, if the JTV staff would realize that the only reason that they got this big was because of the things they were doing right their userbase would continue to grow. They've taken the site in a completely different direction and just
Report Inappropriate Review
Why are you deleting the bad comments?...
Reviewed September 13, 2009 by Truth
Why are you deleting the bad comments? Go to any girl's channel and you see the truth. The comments aren't lies.
Report Inappropriate Review I like the site, it is great with...
Reviewed September 13, 2009 by jargo
I like the site, it is great with full of varieties......
Report Inappropriate Review JTV Is a great broadcasting site...
Reviewed September 13, 2009 by JTVuser
JTV Is a great broadcasting site with a huge community, , Oh of course there is ads, but it is free, so there are bound to be some, it is easy to use and has a great community, one problem though would be the streaming, but when you upload the clips you m
Report Inappropriate Review its worst then site
Reviewed September 12, 2009 by this site is the shit
its worst then site
Report Inappropriate Review On another note, JTV recently implemented...
Reviewed September 12, 2009 by Alan Thelton
On another note, JTV recently implemented an appalling new channel layout that pretty much got unanimous disapproval by the entirety of the community, but JTV didn't care, they made it the default layout anyway.
Report Inappropriate Review another thing why do you guy work...
Reviewed September 12, 2009 by DJ
another thing why do you guy work on your network while the network is so busy it goes from about 200,000 people to like 50,000 at time while it's hot! Login time sucks! this new 5 grade video set is so funny who gave the ok on that shit shit, lol... let
Report Inappropriate Review Are you guys kidding me... you...
Reviewed September 12, 2009 by DJ
Are you guys kidding me... you guys are a group of kids running a business that dad ask you to run... You guy suck with getting back to people. You never listen to your broadcaster just the one the live on their web cam, lol... also you guys are so quick
Report Inappropriate Review --continued--
He also doesn't...
Reviewed September 12, 2009 by continued from below..
--continued-- He also doesn't give any other legitimate chat bots the "Bot" tag in chat because of his immense ego. This is a snapshot of the admins, and the people who run jtv and what they think of their userbase.
Report Inappropriate Review One of the admins and creator of...
Reviewed September 12, 2009 by jtv member
One of the admins and creator of the Vaughn chat bot, Mark Vaughn, has a Q&A section in his profile where in one of his answers he discourages making your own chat bot because he's afraid of competition against his crappy spam bot. He also doesn't give a
Report Inappropriate Review
Justin.tv can't even properly private...
Reviewed September 12, 2009 by cazu
Justin.tv can't even properly private their channels; the site is easy to hack, and broadcasters are regularly harassed. Top broadcasters get flagged, and then when they complain to JTV, no one responds. No one on JTV has ever heard of UserVoice.
Report Inappropriate Review i love justin.tv before... i dont...
Reviewed September 11, 2009 by Mario
i love justin.tv before... i dont like the premiun account... sorry
Report Inappropriate Review Justin.tv admins only listen to...
Reviewed September 10, 2009 by Barry
Justin.tv admins only listen to some people. If you tell an admin someone is breaking the rules, they tell you to report which does nothing.
Report Inappropriate Review I wrote to JTV about an account...
Reviewed September 10, 2009 by TroubleMakers
I wrote to JTV about an account that is spamming channels making nasty clips of people abusing the TOS and they refuse to ban this person. You reporting people does NOTHING.
Report Inappropriate Review Justin.tv allows broadcasters to...
Reviewed September 10, 2009 by Sam
Justin.tv allows broadcasters to give out personal information like telephone numbers. Reporting these channels is useless.
Report Inappropriate Review Admins using this place like their...
Reviewed September 10, 2009 by Yeah RIght
Admins using this place like their own personal playground. If you don't kiss their butt, you get booted, banned and worse!
Report Inappropriate Review Justin.tv can't even properly private...
Reviewed September 9, 2009 by DB
Justin.tv can't even properly private their channels; the site is easy to hack, and broadcasters are regularly harassed. Top broadcasters get flagged, and then when they complain to JTV, no one responds. No one on JTV has ever heard of UserVoice.
Report Inappropriate Review JTV is gravitating towards sponsor...
Reviewed September 9, 2009 by Unfortunately
JTV is gravitating towards sponsor and producer focus and the casters and viewers, the body of JTV are being ignored
Report Inappropriate Review HA! The link JTV uses to direct...
Reviewed September 9, 2009 by Will Trenton
HA! The link JTV uses to direct here says "Scroll down and vote 5 stars!" Sorry, JTV but I'm giving you the rating you deserve
Report Inappropriate Review As people below have stated, the...
Reviewed September 9, 2009 by earwig
As people below have stated, the admins are horrible and unprofessional,
Report Inappropriate Review Rude admins and virtually no user...
Reviewed September 9, 2009 by Joel Tristin
Rude admins and virtually no user support.
Report Inappropriate Review Hey guys guess what, you don't...
Reviewed September 9, 2009 by Crazy
Hey guys guess what, you don't pay for jtv that's why you get advertisements. It keeps you guys from having to pay for something. Please find me a better site than jtv that has a archive system and a big community as this one is
Report Inappropriate Review JTV has been easy, helpful, free,...
Reviewed September 9, 2009 by Nobody's perfect (Not the crappy song)
JTV has been easy, helpful, free, and very convenient. A few hiccups here or there, but nothing horrible. Despite all of the complaints, some people just need to quit their bitching and realize half of the problems could be avoided if the actual users wou
Report Inappropriate Review if jtv claims that they're met...
Reviewed September 8, 2009 by blue34
if jtv claims that they're met the needs of all these users, why are there so many utterly discontent people complaining? The social people couldn't care less what the site looks like, but other channels, mainly gaming, do.
Report Inappropriate Review This article says that the admins...
Reviewed September 8, 2009 by JTV sucks
This article says that the admins and staff are able to reach out to people suggesting features or problems they have with JTV. How, you say? By ignoring them, banning them, or berating them. JTV wants nothing more than money and sponsors now.
Report Inappropriate Review jtv is great, it has everything...
Reviewed September 8, 2009 by arta236
jtv is great, it has everything for all viewers thanks jtv
Report Inappropriate Review they are not fair with every body...
Reviewed September 8, 2009 by jtv sucks
they are not fair with every body they block some channels claiming iligal transmition and they let other channels transmit what ever they want
Report Inappropriate Review jtv is cool and it keeps getting...
Reviewed September 7, 2009 by kalumaster
jtv is cool and it keeps getting better with every change they make tho the the channel design wasnt good at the begenning
Report Inappropriate Review This is a great tool for the users...
Reviewed September 7, 2009 by druminfected
This is a great tool for the users to get there feedback straight to the head justin.tv peoples. Now issues that need to be addressed can happened even quicker and faster now, from the feedback justin.tv will get from finally having a interface for user
Report Inappropriate Review Justin.TV does nothing but allow...
Reviewed September 6, 2009 by Billy
Justin.TV does nothing but allow teenagers to get textually abused by hundreds of pedophiles and perverts. They need to protect these kids, but I gess not. They leave it up to the viewers to Report the channels, but it doesn't do any good. Admins and Sta
Report Inappropriate Review BAD customer support. Admins are...
Reviewed September 6, 2009 by User
BAD customer support. Admins are rude in the help channel. Admins are utterly ineffective at controlling the pedos and pervs. Community Director never responds to emails.
Report Inappropriate Review As a producer of live sailboat...
Reviewed September 6, 2009 by Alan Block - onthewateranarchy channel
As a producer of live sailboat racing webcasts new to using Justin.TV, I've found Justin TV to be a great and reliable tool to deliver content to a wide group of viewers. For sporting events there are a number of features that would enrich the experience
Report Inappropriate Review As good as a free video broadcast...
Reviewed September 6, 2009 by Pooptaco
As good as a free video broadcast site can be at all. Good variety, good moderation, and good technology.
Report Inappropriate Review The worst support ever. They never...
Reviewed September 6, 2009 by Sarah Ellis
The worst support ever. They never listen to their userbase.
Report Inappropriate Review this a good program that let alot...
Reviewed September 5, 2009 by esme herrera
this a good program that let alot people to get closer to their comunity
Report Inappropriate Review JTV has great community support!....
Reviewed September 5, 2009 by Taylor(Partybusgaming)
JTV has great community support!. they help everyone/ Just people get worke up that something dosent get fixed immediatly but what they dont realize is that they probably have broken the rules many times therefore are not on the top of the list and als
Report Inappropriate Review justin tv staff is very very bad!
Reviewed September 5, 2009 by me
justin tv staff is very very bad!
Report Inappropriate Review JTV is great but so of the mods...
Reviewed September 5, 2009 by dolla
JTV is great but so of the mods there leave a bit to be desired as far as how they police their cahnnels. I mean some guys are killed off hours after starting up and some who play the SAME movies or shows do not, ever! So it looks as though some of the mo
Report Inappropriate Review For sports, TV shows, and movies,...
Reviewed September 5, 2009 by anyone
For sports, TV shows, and movies, it's the place to go. And watching teenage girls on cam if that's your thing.
Report Inappropriate Review Justin.tv is ok. But have lack...
Reviewed September 4, 2009 by Damon
Justin.tv is ok. But have lack of customer support. And the site is often down and full of minor bugs.
Report Inappropriate Review I Love Justin.tv so much that I...
Reviewed September 4, 2009 by Angel_cal
I Love Justin.tv so much that I am addicted to it, they are the best. So much to do and see, visually eye appealing. Channels, Chat, Profiles, Playlist, Networks, Headlines, Clips, Archives, Messages, Connect to other Networks it goes on and on. If you ha
Report Inappropriate Review JTV Keeps Growing ....And It Keeps...
Reviewed September 3, 2009 by Branden-Lee
JTV Keeps Growing ....And It Keeps Getting Better..
Report Inappropriate Review I enjoy Justin.tv; however, their...
Reviewed September 3, 2009 by Anon
I enjoy Justin.tv; however, their customer support is beyond horrendous. Dozens of emails to their "community director" go unanswered.
Report Inappropriate Review
